Privacy Policy

Introduction:

Welcome to Black Chariot Limousine, where your privacy and security are our top priorities. This Privacy Policy details how we collect, use, and safeguard your personal information in connection with our limousine services and communication practices with our valued customers and affiliates.

Collection of Personal Information:

When you book a reservation with us, we may collect various types of personal information, such as your name, contact details, payment information, and reservation specifics. We require this information to facilitate your transportation needs effectively and to maintain open lines of communication with you.

Use of Personal Information:

Our utilization of personal information is primarily for the following purposes:

1. Reservation Management: We utilize your personal information to confirm and manage your reservations seamlessly, ensuring a smooth and stress-free experience for you.
2. Communication: We use your contact information to communicate important details about your reservations, including sending confirmation messages, reminders, and updates to keep you informed at all times.
3. Marketing and Promotions: We may use your information to provide you with information about our services, promotions, and special offers that we believe may be of interest to you.
4. Service Enhancement: Your feedback and usage data may be analyzed to improve our services, enhance customer experiences, and tailor our offerings to better meet your needs.
5. SMS Consent (Text messages): SMS consent and phone numbers will not be shared with any third parties or affiliates.

Communication with Customers and Affiliates:

In our commitment to providing exceptional customer service, we may contact customers and affiliates through phone calls and text messages for the following reasons:

1. Reservation Confirmation: We send text messages to confirm your reservation details and provide essential information regarding your upcoming ride, ensuring clarity and accuracy.
2. Reservation Reminders: To help you stay organized and punctual, we send text messages as friendly reminders of your scheduled reservations.
3. Service Updates: In the event of any changes or updates to your reservation, such as a modification in pick-up time or location, we will promptly inform you via text message.
4. Promotional Offers: We may send text messages to inform you about exclusive promotions, discounts, or new services, allowing you to take advantage of exciting opportunities.
5. SMS Consent (Text messages): SMS consent and phone numbers will not be shared with any third parties or affiliates.

TCPA Compliance:

To align with the requirements of the Telephone Consumer Protection Act (TCPA), our text messages adhere to the following guidelines:

1. Consent: We obtain explicit consent from customers and affiliates before sending any marketing text messages. By providing your phone number and opting in to receive text messages, you authorize us to send you communications related to our services.
2. Opt-Out: We offer a simple opt-out mechanism for recipients who wish to discontinue receiving text messages. By replying "STOP" to any message from us, you can unsubscribe and cease further communications.
3. Frequency: We regulate the frequency of text messages sent to customers and affiliates to prevent perceived spamming or inconvenience, respecting your time and preferences.
4. Clear Identification: Our text messages clearly identify our company and provide contact information, enabling you to reach out to us if you have any questions, concerns, or feedback.
5. SMS Consent (Text messages): SMS consent and phone numbers will not be shared with any third parties or affiliates.

Your acceptance of our services and provision of personal information signify your agreement to the terms outlined in this Privacy Policy. If you have inquiries or require clarification regarding our Privacy Policy or practices, please do not hesitate to reach out to us at (407) 668-8880.

Please note that we retain the right to update and revise this Privacy Policy as necessary. We recommend periodically reviewing this policy for any amendments. Thank you for selecting Black Chariot Limousine for your transportation needs. We look forward to serving you with excellence and professionalism.